Privacy & cookies

Who we are

All in One flö ("flö", "we", "us") provides booking, scheduling, rentals and staff management software for activity centres. This policy explains how we collect, use and protect personal information when you visit our website, request a demo or use the flö platform.

For any privacy questions, contact us at hello@aioflo.co.uk.

Information we collect

• Contact details you give us, such as your name, company, email address and telephone number when you request a demo.
• Account details, such as your name, email address and login information when you sign in to the platform.
• Information our customers (activity centres) store in flö, such as bookings, rentals, memberships, staff records and qualifications.
• Technical information, such as your browser, device and how you use our website, collected to keep the service secure and working well.

How we use your information

• To respond to demo requests and enquiries.
• To provide, maintain and improve the flö platform.
• To process bookings and payments on behalf of activity centres.
• To send service emails, such as booking confirmations, reminders and account notices.
• To keep our service secure and prevent misuse.

Legal basis

Under UK GDPR we process personal information where it is necessary to perform a contract, where we have a legitimate interest in running and improving our service, where we must comply with the law, or where you have given your consent.

Where flö stores data on behalf of an activity centre, that centre is the data controller and we act as their data processor.

Sharing your information

We never sell your personal information. We only share it with trusted providers who help us run the service, such as hosting, email delivery and payment processing (Stripe). These providers only use your information to deliver their services to us.

How long we keep it

We keep personal information only for as long as needed for the purposes above, or as required by law. Activity centres control how long their customer and staff records are kept.

Your rights

• Access the personal information we hold about you.
• Ask us to correct or delete your information.
• Object to or restrict how we use your information.
• Ask for a copy of your information in a portable format.
• Complain to the Information Commissioner's Office (ico.org.uk).

To use any of these rights, email hello@aioflo.co.uk.

What cookies are

Cookies and similar technologies (such as local storage) are small files saved on your device that help websites work and remember your preferences.

Cookies we use

• Essential: keep you signed in, secure your session and remember items in your booking basket. These are needed for the site to work.
• Payments: our payment provider, Stripe, uses cookies to process payments securely and prevent fraud.
• Analytics: help us understand how the website is used so we can improve it.

Managing cookies

You can block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the site, such as signing in or booking, from working.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.